We offer a six months a parts replacement only warranty as described below.
The warranty period is from date of delivery and for domestic use only.
Asim's Toys will supply the Spare parts required free of charge. In the event of an item not working after replacement parts are installed, the Buyer is responsible for the cost of returning the item to us.
IF the goods supplied to you are damaged Or faulty on delivery, you should notify us in writing via tour email section of the website within 7 working days , Full refunds including shipping costs will be issued .
For any item that is damaged AND the customer wants us to repair it, the customer will have to pay the postage costs back to us . We do this to keep costs down and provide long term low prices.
What is not covered under warranty?
1. Batteries and battery chargers are not covered under the warranty and they must be handled and charged correctly.
2. This warranty does not apply to any defect in the goods arising from fair wear and tear, Physical damage. we do not cover broken parts, cosmetic and body damages that have been caused whilst the car is being used. In these scenarios as long as the spare part is replaceable, we will order a new part and send to you at a cost.
Warranty does not cover Lack of maintenance ,willful damage, natural disaster, accident, negligence by you or any third party, failure to follow the Supplier´s instructions, or any alteration or repair carried out without the Supplier´s approval.
The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by Asim’s Toys to provide service (not including standard periodic maintenance).
3.Negligence, misuse or minor scratch is not covered under this policy:
Please note that most of our ride-on products we sell are creating with a process used by the manufacturers that we sell, the process involves blowing sheets of plastic with hot air to make the moulds required for the production of the car. Sometimes the moulds can have minor scuffs, dents or very small scratches caused by material flowing in the air as the plastic is very hot this can mark the --body of the car. This does NOT cause any materialistic flaws within the body and does not affect the strength or durability of the body. They are just minor cosmetic flaws, Asim’s Toys will not accept any returns back due to this and this no reason to claim the item as faulty.
4. Parts purchases, consumable components, and accessories [such as chains, carry bags, batteries, Charger, steering wheel, hoses, grinding discs, mats, nets, belts, cables, wheels, blades, tubs, safety gear etc.] are not covered by our standard warranty once used.